Candy Washing Machines
Customer resource information
Before an engineer would attempt any repair, the machine must be isolated from the
mains, not just turned off but unplugged.
The information we give is the way a qualified engineer would
tackle common problems on Candy washing machines, Candy ovens, Candy dishwashers, Candy tumble dryers and
Candy fridge freezers.
Candy washing machines, the most common parts sold are normally door hinges, door
handles, pumps, pump fluff filter, fluff filter housings, door seals, motor carbon brushes, soap box
hose.
Candy Washing Machines.
Candy door handles are quite straight forward to fit, an engineer
would remove the door at the hinge, the hinge is held on by T25 star shaped screws, once these are removed
the door lifts up and un-hooks from the machine. Lying the door handle down on a cloth or another
surface that will not damage the front, there are four screws called T15, two holding a c shaped metal plate
and two into the plastic of the door frame, this is all at the handle frame of the door frame, an engineer
would only unscrew the two screws holding the C shaped metal plate. He would take careful note of the direction of
the hook and the position of the spring on the hook (where possible take a photo) then push the pin out from
the handle and the hook placing the pin down in the same position it came out so he would know which way to
put it back and the spring. He
would lift the door handle up just enough to slide the old one out and the new one under, put the spring back
in place, put the pin back through the first leg of the spring and the first part of the handle, leaving him
enough room to put the pin back in, push the pin through the hook and the handle, then he would have to pull
the other half of the spring into line for the pin to go through it, replace the C shaped metal bracket and
the two screws, hook the hinge back onto the machine and replace the other two screws.
Candy door hinges most
washing machine hinges are made of an alloy which is strong enough to do the job but does not like any extra
work. So they will hold the door but
when people lean on them to stand up after putting the washing in them or children swing on them, they tend to
brake. There are two main Candy
hinges both looking the same, except one has a puddle effect, a kind of recess for the shorter reach door
hinge. Both hinges are held to the
machine using star shaped screws called T25 (talk 25). Once the engineer has unscrewed the two screws
the hinge needs to be lifted up to un hook it from the
machine. To fit the new hinge
to the door the engineer would only unscrew the four T15`s (talk 15) screws at the hinged side of the door,
which the inner to are machine thread, which are the inner two because they screw into the metal hinge, the
outer two are similar to wood screws but without the point which screw the plastic frames together of the
inner and outer door frame.
Once the engineer has removed the four screws only at the hinge end, he
uses a flat bladed screw driver to leaver the two plastic frames apart, the front from the rear, putting the
handle of his flat bladed screwdriver between the two plastics to hold them apart and he would take careful
note of which way the two metal hinge pieces come out. The engineer would put his new hinge in place,
remove his flat bladed screwdriver handle, click the frames back together sandwiching all the bits loosely
together, the frame will only clip together when all the bits are back in the right place. Then as before, the two machine threads T15
screws go in the middle, one either side, the two wood type T15 screws go either side of those, and then the
engineer can hook the door back onto the machine and replace the two T25 screws. Another point that causes these hinges to break
is a build up of soap powder, the hinge been directly below the soap box, it rots the
hinge.
Candy door seals, like all
machines have a tendency to sometimes go black on the inner edge, which is normally a result of the rear drum
support decaying, which is caused by a build up of soap powder/liquid which is very good at cleaning your clothes
and eating into all the dirt, that like the aluminum door hinge, the drum spider suffers the same
problem. Due to most people washing
at low temperatures all the soap is not always removed due to it been absorbed into the drum support, which in time
rots, the signs are shown by black marks in the door seal. So before entering into replacing a door seal, it
would be advisable to put your machine on a the hottest wash programme with no clothes in, once each week for three or four weeks, to break down the soap powder,
build up before fitting a new door seal.
Candy drain faults, most
models of Candy have a drain filter which is at the bottom right hand corner of the machine hidden behind a plastic
cover, which is the width of the machine and two to three inches tall. This cover is designed to unclip, to give you access
to the filter and on some models to act as a tray to catch the excess water which is in the sump of the
machine. Some Candy machines have a
security screw in the unlikely event of the filter shaking loose, an engineer would remove the screw and turn the
filter anti clockwise, taking adequate precaution to catch the excess water from the sump
with either the plastic cover / tray or towels,
there is normally around two cups full of water. It is recommended you do this once a month to
check for fluff or foreign objects please see manufacturers hand
book.
Candy washing
machines will not go onto spin if they have not drained all the water in the time allotted for this cycle, so if it
takes too long to drain it will not spin, if it can not drain it will not spin. So if you were at the stage where
the machine will not drain and is full of water, beware if you open the
filter at this stage you will have at least 3 washing up bowls of water on your floor.
A Domestic appliance engineer would un plug the machine then ask you to remove
the wet washing out of the blocked machine. He would then ladle out as much water as possible, pull the
machine out, making sure the pipes were long enough to let him do so, lean the machine backwards not
to the point of letting it fall backwards or slip back and then open the filter and hopefully remove any
blockage. Once putting the
machine back on all four feet again and returning it to the drain cycle. If the object has damaged the pump he would
repeat the procedure but have to remove the sump hose emptying the water into several bowls until the machine
is empty and then replace the pump motor.
Candy washing machines will also not spin if it has an off balance
load, which normally one item is bouncing round the drum on its own or several items wrapped into one item
giving the same effect. Bath
mats are a washing machines nightmare, although they look enough to fill the load, they have a tendency to
cause an off balance load.
Candy washing machines also will not spin if the carbon brushes in the
motor have worn down, so if you have no spin and you have tried the machine with no water and no clothes and
it still will not spin, an engineer would unplug the machine and maneuver the machine into a position where
he can access the rear panel (back of the machine). Remove the back panel taking extra care as the
inner edges of the back of the machine are very sharp. Where possible have somebody lean the machine
forward and hold it there, so he can have access from behind the machine and below. Looking from the rear of the machine on the left
hand side of the motor is a plug in block; he would take careful note which way round it goes and remove the
block and the earth wire. Remove the 3 13mm bolts and pull the motor towards him and pass it down through the bottom
of the machine or through the back, whichever is easier. He would note that some machines have a
removable plastic base. It is
not unusual for the motor to be covered in black dust, under no circumstances would the engineer spray any
cleaners or lubricants onto the motor as the black dust will make the motor live, and not only damage it, but
damage your machine also. It
is not necessary but when possible if he has the facility of an airline, wearing a mask so not
to breathin the dust, he can blow the dust out of
the motor, but still not use sprays.
There are 3 different types of carbon brushes fitted to candy motors
depending on what the manufacturer fitted at the time. So the engineer will not be able to tell from
the model number or serial number which brush it is, only by seeing the brush and
holder.
Candy Tumble
Dryers.
Common
problems.
The most common problem is no heat or very little
heat. On the condenser dryer
models it is due to poor maintenance of the condenser , not to be mistaken for the fluff
filter.
The condenser is a plastic fronted, stainless steel metal box type unit. At the bottom of the machine, on the left hand
side, behind the plastic panel. An engineer would clean this box and wash out all the lint which is causing an obstruction to
the hot air flow.Note see
manufacturers hand book Some engineers recommend that it be cleaned at least once a
month.
If your machine has no heat, the
most common faults: are that the heater thermostats have failed, or clicked out, which can be due to sag in
the elements, causing them to touch each other, over heat and trip out the thermostats, or one shot
thermostat. The one shot thermostat clicking out can also be caused by constant opening and closing of the
door during use of the machine, without allowing the machine to go through the cold cycle at the end of the
cycle. By opening and closing the door when the machine is in mid cycle and the element is hottest puts the
appliance at most at risk of failure. Your instructions say you can open and close the door at any time but
if you open the door when the clothes have become hot, the rest of the machine has become hot also, and once
you open the door, you stop the flow of air passing through the heater, The element has residual heat that
then sometimes trips out the one shot Thermostat.
There are three to four different
versions of heating elements all looking very similar, you can not buy genuine thermostats separately, they
only come as part of the element. With the tumble dryer unplugged an engineer would remove the back panel and locate the part
number which is stamped into the element.
Candy Tumble Dryer start
problems
Although the button to start the
machine may say on / off or start, they all work the same way, they are all a start
button. When the machine fails
to start the most common part people try to replace is this button. When this happens, the most common part which
has failed is the start pcb. (Printed Circuit Board)
The start button on /off acts like a
bell push, when you push this button it is not designed to click in and stay clicked in. When you push the button it works like a bell
push and operates a relay, on a small pcbboard. Inside the machine at the front, behind the
dash, just above the door. If
you machine will operate when you hold the button in; in most cases, the start relay has failed and must be
replaced. Warnings do not try to use the
machine by holding or jamming this button in.
Other Products in the Candy range that we stock spares
for, are
Cookers &
Hobs, Dishwashers, Fridges& Freezers.We provide this information to you based on
over 30 year’s experience
Please note we except no liability
for the information given above and we only recommend that repairs are carried out by a fully
qualified engineer from MDA Spares.
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